Refund policy
Return & Exchange Policy
At Artes Bellas Wholesale Gold Jewelry, we handle returns and exchanges on a case-by-case basis to ensure the best resolution for our customers. If you have an issue with your order, please contact us directly at artesbellasgroup@gmail.com, and we will work with you to find a suitable solution.
Returns & Exchanges
- We accommodate exchanges and returns based on individual circumstances. If you need to request a return or exchange, please reach out within 30 days of receiving your order to discuss your options.
- Items must be unworn, unused, and in their original packaging to be eligible for return or exchange.
- Return shipping costs may apply, depending on the situation.
Damaged or Incorrect Items
- If you receive a defective, damaged, or incorrect item, please inspect your order upon arrival and contact us within 7 days of delivery. We will assess the issue and provide a resolution, which may include a replacement or store credit.
Non-Returnable Items
- Custom orders, personalized pieces, and sale items are final sale and cannot be returned or exchanged.
- Any item that shows signs of wear or alteration will not be accepted for return or exchange.
How to Request a Return or Exchange
- Email us at artesbellasgroup@gmail.com with your order number, details of the item, and reason for return or exchange.
- We will review your request and provide further instructions.
- If approved, we will provide return shipping details. Items sent back without prior approval will not be accepted.
If you have any questions, feel free to contact us at artesbellasgroup@gmail.com—we’re happy to assist you!